Terms & Conditions

1. Introduction

Welcome to bak99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your access to and use of the bak99 website, mobile interface, and all associated services (collectively, the "Platform"). By creating an account, accessing the Platform, or placing any wager, you confirm that you have read, understood, and agreed to these Terms in their entirety.

bak99 reserves the right to update, modify, or replace any part of these Terms at any time. Continued use of the Platform after changes are published constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed of any updates.

2. Eligibility Requirements

To register and use the bak99 Platform, you must satisfy all of the following conditions. bak99 may request documentation to verify any of the below criteria at any point:

• You must be at least 21 years of age. This is a strict minimum; no exceptions are made.
• You must be a resident of or located in a jurisdiction where online gambling is not explicitly prohibited by local law.
• You must provide accurate, truthful, and complete personal information during registration. Providing false details may result in immediate account closure and forfeiture of funds.
• You must not have been previously excluded from bak99 or any affiliated platform, nor be the subject of a self-exclusion agreement that is currently active.

3. Account Registration & Security

Each user is permitted to maintain one account only. Operating multiple accounts — including accounts held by household members at the same address — is strictly prohibited and may result in permanent suspension. When creating your account, you agree to the following obligations:

• You are solely responsible for maintaining the confidentiality of your username and password. Do not share these credentials with any other person.
• You must notify bak99 immediately via [email protected] if you suspect unauthorized access to your account.
• You must complete identity verification (KYC) when requested. Failure to do so within the timeframe specified may result in withdrawal restrictions.
• You may not allow any third party to access or use your account on your behalf. All activity on your account is your sole responsibility.

bak99 employs industry-standard SSL encryption to safeguard your personal data and financial information. However, users are strongly encouraged to use strong, unique passwords and enable any available two-step verification features to further protect their accounts.

4. Deposits & Withdrawals

bak99 supports instant deposits and withdrawals via popular Bangladeshi payment methods, including bKash, Nagad, and Rocket. By making a deposit, you confirm that the payment method belongs to you and that the funds are legitimately sourced. The following rules apply:

• Minimum and maximum deposit amounts are set per payment method and may be updated without prior notice. Check the cashier section for current limits.
• Withdrawal requests are processed subject to successful KYC verification. Accounts that have not completed verification may have withdrawals held pending review.
• bak99 reserves the right to delay or refuse any withdrawal that it reasonably suspects is linked to fraudulent, collusive, or otherwise prohibited activity.
• All withdrawals must be directed to a payment account registered in the same name as the bak99 account holder. Third-party withdrawals are not permitted.

bak99 does not charge fees on standard deposits or withdrawals. However, your payment provider (e.g., bKash or Nagad) may apply their own transaction charges. We recommend checking with your payment provider for the latest fee schedule.

5. Bonuses & Promotions

bak99 offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the terms described below, and any bonus-specific terms that may be published alongside an individual offer. By accepting any bonus, you agree to the applicable wagering requirements and conditions.

• Welcome bonuses are available to new players who successfully register and complete their first qualifying deposit. Specific wagering requirements will be stated at the point of claiming.
• Bonus funds and any winnings derived from free spins must be wagered at least the stated rollover amount before they can be withdrawn as cash.
• Bonuses may not be combined unless explicitly stated in the promotional terms. Only one welcome bonus per household or IP address is permitted.
• bak99 reserves the right to modify, suspend, or withdraw any promotional offer at any time and without prior notice, in line with standard industry practice.

6. Prohibited Activities

To preserve a safe and fair gaming environment, the following activities are strictly prohibited on the bak99 Platform. Engaging in any of these activities may result in immediate account suspension and forfeiture of all pending withdrawals and balances:

• Colluding with other players, dealers, or third parties to manipulate game outcomes or exploit platform mechanics.
• Using automated software, bots, scripts, or any artificial intelligence to place bets or interact with the Platform in ways that circumvent fair play.
• Money laundering, structuring transactions to avoid reporting thresholds, or depositing funds from illegal or unverified sources.
• Registering or operating an account on behalf of a minor, or knowingly permitting a minor to use your account.
• Attempting to reverse-engineer, hack, or disrupt the Platform's infrastructure, including any game logic, RNG systems, or security features.

7. Intellectual Property

All content on the bak99 Platform — including but not limited to text, graphics, logos, icons, audio, video, game interfaces, software, and all associated intellectual property — is the exclusive property of bak99 or its licensed content partners. All rights are reserved. Nothing in these Terms grants you any right to use bak99's intellectual property for commercial or public purposes.

Unauthorized reproduction, distribution, modification, or public display of any bak99 content is strictly prohibited and may result in legal action. If you believe any content on the Platform infringes your intellectual property rights, please contact us at [email protected].

8. Privacy & Data Protection

bak99 is committed to protecting the personal data of all users. We collect, process, and store your personal information in accordance with our Privacy Policy, which forms an integral part of these Terms. By using the Platform, you consent to the data practices described therein.

We do not sell or rent your personal data to third parties for their independent marketing purposes. Data shared with payment partners (such as bKash or Nagad) is limited strictly to what is necessary to process your transactions. For full details on how your data is used, please review our Privacy Policy at /privacy-policy.

9. Limitation of Liability

To the fullest extent permitted by applicable law, bak99 and its directors, employees, partners, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including losses resulting from game outcomes, technical disruptions, or unauthorized access to your account.

bak99 makes no warranty that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform and all its contents are provided on an "as-is" and "as-available" basis. We make reasonable efforts to ensure service continuity but cannot guarantee it at all times.

10. Account Suspension & Termination

bak99 reserves the right to suspend or permanently terminate any user account at its sole discretion if it determines that a breach of these Terms has occurred. Grounds for suspension or termination include, but are not limited to:

• Breach of any eligibility requirement, including age falsification or multi-accounting.
• Engagement in any prohibited activity listed in Section 6, or conduct that bak99 reasonably believes poses a risk to other users or the Platform's integrity.
• Non-compliance with KYC or Anti-Money Laundering (AML) requirements within the specified timeframe.

11. Responsible Gaming

bak99 is firmly committed to responsible gaming. We believe that gambling should remain an enjoyable leisure activity and never become a source of financial or personal harm. Players are encouraged to set personal deposit limits, session time limits, and to use the self-exclusion tools available through our support team. If you feel that your gambling habits are causing concern, please reach out to us at [email protected]. For players in Bangladesh, we also encourage consulting local counselling and support resources.

21+ only. Gambling is intended for entertainment purposes. Never gamble with money you cannot afford to lose. bak99 supports responsible gaming and provides tools to help you stay in control. Visit our Responsible Gaming page for more information.

12. Amendments to These Terms

bak99 may revise these Terms & Conditions at any time. When material changes are made, we will update the "Last Updated" date displayed at the top of this page. For significant changes, we may also notify registered users via email or an in-platform notification. It is your responsibility to check this page periodically.

Your continued use of the bak99 Platform after any amendments take effect constitutes your binding acceptance of the updated Terms. If you do not agree with any revised version, you must immediately discontinue use of the Platform and contact [email protected] to close your account.

13. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable law. In the event of any dispute arising out of or in connection with these Terms or your use of the Platform, bak99 encourages users to first contact our support team at [email protected] so that we may attempt to resolve the matter amicably. bak99 is committed to fair, transparent, and timely resolution of all player concerns.

14. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, our team is available to assist you. Please reach out to our support team at the email address below. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected] (plain text — not a clickable link)